Last updated 18th November 2019
Terms & Conditions
Our website grants you non-exclusive limited license to use our plugins and other products sold through our website (http://zerobscrm.com). The “products” in accordance with these Terms & Conditions (the “license”) issued by our company.
1. Plugin Licensing
Zero BS CRM and its official extensions are licensed under the GPL. The license entitles you to use the plugin and extensions on your website. To receive updates to extensions and receive priority support you must provide your license key which you will be given following your purchase.
The license key is maintained through your subscription which automatically renews each (1) calendar year.
If you do not have an active subscription you will no longer receive plugin updates or support for the extensions, however you are still able to continue to use the extensions on the version you last downloaded (this is not advised).
2. Extension Updates
We provide extension updates from your account, which you then install manually to your Zero BS CRM install.
After we have successfully processed your payment, your extension will be available to download from your account. If you do not receive your download, please contact us.
You may not claim intellectual or exclusive ownership rights to any of our products. All products are property of Zero BS Software Limited. They are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our products.
5. Site Content
All site content, including imagery and documentation that is published on zerobscrm.com is the property of Zero BS Software Limited. Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of Epic Plugins.
6. Refund Policy
Since we are offering non-tangible digital goods by purchasing an extension you are purchasing a license to use the files. This is operational immediately and you cannot ‘return’ the files once you’ve downloaded them.
We do not issue refunds if you purchased “by mistake” or “changed your mind” since you will have had the files delivered. If you have any pre-sales Questions please do ask us.
We stand behind our Zero BS CRM system 100% and offer fully functional walkthroughs of extensions on our YouTube channel where you can check out the full CRM system. Once you purchase any of our extensions you give yourself access to the extension on your own website.
No refunds will be given on Bundles if you have any pre sale questions please do ask us.
Refunds on single extensions will be offered at our sole discretion and must meet all of the following conditions fully:
- Refund requests must be made in the first 14 days with details about why you require a refund.
- You must have worked with support to resolve any issues.
- No refunds will be granted after the first 14 days of the original purchase whatsoever.
- No refunds will be granted on renewal payments whatsoever. Contact us to cancel your subscription. Read more.
- Issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
- If you have a third party plugin compatibility issue please let us know via the support inbox (here)
Our products are sold “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins. In fact, we strongly recommend that you use the Zero BS CRM system and extensions on a specialised subdomain of your website (e.g. crm.[yoursite].com) and therefore do not support integrations or compatibility issues with other plugins or themes.
We provide support via email and the support forum. We do not support WordPress or other WordPress plugins or themes we have not developed. Support is offered primarily via the support portal to minimise the chance of your support request being lost or overlooked. Support is not a live chat service, tickets can take time to resolve especially if your issue is complicated. If you feel your support request has been overlooked you can contact us and provide us with the link to your forum post.
Support does not cover modifications of the extensions to do something slightly different than advertised. We offer a fully functional read-only access demo and thorough descriptions additional support is available through our support portal, documentation included with the product and online resources such as video tutorials or user guides.
The Core CRM system is free to install and you are free to extend this using our premium extensions (demonstration available on the read-only access site).
When purchasing any of the extensions you are purchasing a license to use the software you are not purchasing a support agreement. We do not currently provide a support package for our support and choose to provide support for free within limits.
8. Price Changes
We reserve the right, at any time, to modify or discontinue, temporarily or permanently, support for an extension or a zero BS CRM system itself with or without notice. Prices of all extensions are subject to change. Notice of price changes will be made on the site.
Our Zero BS CRM system and extensions are guaranteed to function on a clean installation of WordPress. We do not guarantee or require that it will or should even be attempted to function with all 3rd party plugins or with all web browsers. We are not responsible for any plugin compatibility conflicts that may occur.
We are not responsible for any data loss that may occur as a result of installing any of our products.
By purchasing extensions you indicate that you have read and agree the Terms & Conditions detailed on this page. We reserve the right to change or modify the current Terms and Conditions with no prior notice.
11. Affiliate System
Our Affiliate System is provided to help you earn through promoting our CRM and its extensions. While we are grateful for any referrals sent our way we have the following terms and conditions
- Self referrals (i.e. using your own link to purchase an extension) will be rejected
- The initial payout threshold is currently set at $500
- Subsequent payout thresholds are $100
- Payouts are made monthly on or around the 15th of each month
- No affiliate referrals are paid out on the Reseller Bundle as the pricing for this already builds in affiliation
12. Reseller Program
We offer two options for you to generate income through being an advocate of our brand.
- You can use the affiliate system as detailed above, or;
- You can join our Reseller Program which gives you the rights to re-sell the CRM as your own product (optionally) under your own branding.
- Our Reseller Pricing is a per package price which allows you to resell the extension bundles to your clients at a discount to the price (i.e. you control the RRP of the product you sell)
Our Reseller option is available if you wish to sell our product to your clients as your own. You are not allowed to sell the product on any marketplaces. The pricing of our Reseller Package is tiered based on the number of copies you intend to sell (e.g. it covers a 10 site license to resell to 10 clients).
Custom pricing is available if you have more clients than this and wish to offer our solution. The benefits of Reseller vs Affiliate is that through Reseller you can build your own brand around the CRM offering and charge what you would like to your clients. In this arrangement you cover the support requirements from your clients.
With our Affiliate Program, we cover the support side of things, however we also choose the price and you use the plugin and extensions “as is” (i.e. you will see the Zero BS CRM branding within the software).
13. White Label System
We also provide a service which allows you to white label the plugin if you do not want to use the name “Zero Bullsh*t CRM”. This is included in our Reseller Program but you can also purchase an individual subscription to our white label system (re brander). Please contact us if you would like access.
14. Zero BS CRM Software
Our software is licensed for use by you, you are not entitled to sell our system as your own unless you are in our Reseller Program.