Terms & Conditions

Our website grants you non-exclusive limited license to use our plugins and other products sold through our website (http://zerobscrm.com). The “products” in accordance with these Terms & Conditions (the “license”) issued by our company.

1. Plugin Licensing

Our products are licensed under the GNU general public license. All our products operate on a single site license. If you wish to use our plugins on multiple sites please purchase an additional copy of the plugin (http://www.gnu.org/licenses/gpl.html). When purchasing a product you are purchasing a license to use the product on your website.

2. Automatic Upgrades

Automatic Upgrades are available to customers who have purchased our products and are available from your account.

3. Delivery

After we have successfully processed your payment, you will receive an email with the download link to your new product as well as being brought back to the site to be able to download the digital file. If you do not receive your download, please contact us and provide us with your PayPal transaction ID and email used to purchase.

4. Ownership

You may not claim intellectual or exclusive ownership rights to any of our products. All products are property of Epic Plugins Limited and Stormgate Limited. They are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our products.

5. Site Content

All site content, including imagery and documentation that is published on zerobscrm.com is the property of Epic Plugins Limited and Stormgate Limited. Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of Epic Plugins.

6. Refund Policy

Since we are offering non-tangible digital goods by purchasing an extension you are purchasing a license to use the files. This is operational immediately and you cannot ‘return’ the files once you’ve downloaded them.

We do not issue refunds if you purchased “by mistake” or “changed your mind” since you will have had the files delivered. If you have any pre-sales Questions please do ask us.

We stand behind our Zero BS CRM system 100% and offer a fully functional walkthrough where you can check out the full CRM system. Once you purchase any of our extensions you give yourself access to the extension on your own website.

7. Support

Our products are sold “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins. In fact, we strongly recommend that you use the Zero BS CRM system and extensions on a specialised subdomain of your website (e.g. crm.[yoursite].com) and therefore do not support integrations or compatibility issues with other plugins or themes.

We provide support via email and the support forum. We do not support WordPress or other WordPress plugins or themes we have not developed. Support is offered primarily via the support portal to minimise the chance of your support request being lost or overlooked. Support is not a live chat service, tickets can take time to resolve especially if your issue is complicated. If you feel your support request has been overlooked you can contact us and provide us with the link to your forum post.

Support does not cover modifications of the extensions to do something slightly different than advertised. We offer a fully functional  read-only access demo and thorough descriptions additional support is available through our support portal, documentation included with the product and online resources such as video tutorials or user guides.

The Core CRM system is free to install and you are free to extend this using our premium extensions (demonstration available on the read-only access site).

When purchasing any of the extensions you are purchasing a license to use the software you are not purchasing a support agreement. We do not currently provide a support package for our support and choose to provide support for free within limits.

8. Price Changes

We reserve the right, at any time, to modify or discontinue, temporarily or permanently, support for an extension or a zero BS CRM system itself with or without notice. Prices of all extensions are subject to change. Notice of price changes will be made on the site.

9. Warranty

Our Zero BS CRM system and extensions are guaranteed to function on a clean installation of WordPress. We do not guarantee or require that it will or should even be attempted to function with all 3rd party plugins or with all web browsers. We are not responsible for any plugin compatibility conflicts that may occur.

We are not responsible for any data loss that may occur as a result of installing any of our products.

10. Acceptance

By purchasing extensions you indicate that you have read and agree the Terms & Conditions detailed on this page. We reserve the right to change or modify the current Terms and Conditions with no prior notice.